World Access & Brennan Pics (as always)

Many people have been asking about my new job and how it's going. So far, I'm really liking it. My experiences at PI really did prepare me well for it in many respects. The aspects of leading a team and providing excellent follow-up/service to people contacting us are transferrable. There's a whole language used in the insurance industry that I have to learn though, and that's taking some time. Just being able to follow along in some conversations and decipher case notes has been a challenge. But I'm picking it up pretty quickly and I feel good about the progress I've been making.

But what will I actually be doing?!?! I'm not selling insurance! World Access is an assistance company, which means that we help people who need some kind of help while traveling. My team specifically deals with medical emergencies for people traveling overseas. We help them get appropriate medical attention and act as a liaison between them and their insurance company. Sometimes we're directing them to local hospitals, sometimes we're monitoring the care they're getting in a country with dubious medical practices. Sometimes we help with evacuations to better hospitals or repatriation to the U.S. Unfortunately, sometimes we're helping families get loved one's bodies back to the States when they've passed away abroad. We work closely with insurance companies (we contract with a lot of them to provide these services) to determine who will pay for everything too, which is why I have to learn the insurance industry lingo.

I like the international focus of it and the opportunity that I and my team have to help people in their hour of dire need.

There may be a missions overlap as well. I've put together a proposal to the marketing department to get into the misions market, providing products tailored to the needs of short- and long-termers. We'll see where that goes.

In other news ... Naomi and I recently celebrated 5 years together and I had my latest birthday. It's fun to celebrate, but I'm SO over being another year older! My one comfort: Naomi will join me in the 30s in just three months! Hasten the day...

Here are some recent Brennan photos to enjoy. He's still a cute one!

Wave to the camera big boy!

Stare blankly into the camera, cutie pie!

Open Wide!

Decked out in Red Sox garb (the socks are Sox too)!

Cool Red Sox bib + rice cereal covered chin